General Support
Contact us for account access issues, Apple Sign In problems, verification requests, credits, paid message requests, image attachments, notification issues, or general product questions.
Email support@jolbaro.com.
Support
Support for AList
For app issues, account questions, or general support, email support@jolbaro.com.
Credits and Payments
For credit top-ups, Stripe Checkout issues, unused purchased-credit refund questions, or payout onboarding issues, email support with your AList name and the approximate time of the payment or request.
Safety Reports
You can report profiles, block users, or report a reply problem inside the app. If the issue is urgent or you cannot access the app, email us and include "Safety" in the subject line.
Privacy Requests
For privacy questions, data requests, or account deletion requests, contact contact@jolbaro.com or support@jolbaro.com.
Response Times
We aim to respond within 2 business days. If your issue affects account access or safety, include that in the subject line so we can prioritize it.
What to Include
- Your full name on AList, if available.
- A short description of the issue and the steps that led to it.
- Relevant profile, message-request, credit, refund, or payout details.
- Screenshots, if they help explain the issue.
Credits, Refunds, and Paid Replies
Promotional credits can be used for paid message requests but are not cash-refundable. Eligible unused purchased credits can be requested for refund from Wallet when available. Once a buyer confirms a paid reply, those credits are considered used. If a reply has a problem, use "Report a problem" before confirming so AList can review it.
You can also delete your account from Settings inside the app, or email us if you need help with a privacy or account-deletion request.